Frequently Asked Questions

We support TON, Polygon, BSC, Ethereum, TRX, Solana, Bitcoin, Arbitrum and Base. Pick the network shown in the deposit screen and send to the address generated for you.

Deposits are credited automatically after the required network confirmations. Most networks confirm within minutes; Bitcoin and Ethereum can take longer during congestion.

Every deposit and purchase carries a 2% gateway fee plus 1% GST. Payments in Asifian Apex (AAX) receive a 1.5% discount instead. Non-INR foreign currencies carry an additional 30% conversion fee.

First confirm the transaction hash on a block explorer and that you used the exact address and network shown. If it is confirmed on-chain but not credited, message official support with the transaction hash.

Products in the physical category ask for your delivery details before payment: full name, phone number, address, city, state and PIN code. On Telegram the bot collects these step by step; on the website a form appears at checkout.

Yes. Your address is saved after your first order, and the Telegram bot offers a one-tap option to reuse it. You can always enter a new address instead.

Alternate phone, area/address line 2, landmark and delivery notes are optional and can be skipped. Name, phone, full address, city, state and PIN are required so the courier can reach you.

Your delivery details go directly to our admin team, who arrange dispatch and update your order status. You can follow the status on the Orders page or in the bot.

Replacement coverage depends on the product and the validity period shown on its listing. Review the product details before ordering — coverage terms are per listing, not store-wide.

Delivered digital goods (accounts, keys, subscriptions) are generally non-returnable once delivered. If the delivered item does not work, contact support with your order ID and a video proof as required by the store terms.

Report the issue to official support with your order ID and an unboxing video. Verified cases are handled with a replacement or refund per the store terms.

Approved refunds are credited to your wallet balance, which you can use for any future purchase or withdraw per the withdrawal rules.

The only official Telegram support account is @cheapest_premiums. Any other account claiming to be our support is unverified — never share your password, OTP or wallet details with anyone.

Send your order ID (or transaction hash for deposits), a short description of the problem, and screenshots or video proof where relevant. This lets the team resolve your case faster.

Support is available in English, Bengali and Hindi.

Signed-in users can track orders on the Orders page of the website or inside the Telegram bot. Guests can contact support with their order ID.